Help & Support
We're here to help.
Whether something isn't working, you have a question about a reading, or you'd like to suggest a feature — write to us. A real person reads every message.
Response Time · Within 48 Hours
Contact Support
creataai.com@gmail.comPlease include your device model, iOS version, and the app version (Settings → About) so we can help faster.
Common questions
My AI reading is stuck loading. What now?
AI interpretations require an internet connection. Check your connection, then pull
to refresh the reading. If the issue persists, the deterministic classical reading
is always available offline — it appears even when the AI layer can't reach our server.
I subscribed to Pro but the features aren't unlocked.
Open Settings → Subscription and tap Restore purchases. This
re-syncs your subscription with the App Store. If that doesn't resolve it, email us
your Apple ID email (not your password) and the date of purchase.
How do I cancel my Pro subscription?
Subscriptions are managed through your Apple ID, not the app. Go to
Settings → Apple ID → Subscriptions on your device, find Turning Lines,
and tap Cancel Subscription. You'll keep Pro access until the end of the
current billing period.
Can I move my reading history to a new device?
With a free account, history is stored locally on each device. Pro subscribers get
cloud sync — sign in with Apple on the new device and your archive will restore
automatically. You can also export your archive as JSON from Settings → Data.
Why does the app ask for my birthday?
The Daily Luck whisper and Astrology readings need your birth date (and optionally
time and place) to compute a personalized chart. Birth details are stored on your
device. You can change or delete them anytime from Settings → Profile.
I don't want notifications. How do I turn them off?
Open Settings → Daily Reminder in the app and disable the toggle. You
can also manage notifications system-wide in iOS Settings → Notifications →
Turning Lines.
How do I request a feature or report a bug?
Inside the app, go to Settings → Feature Request — submissions go
directly to our roadmap inbox. For bugs, email creataai.com@gmail.com
with steps to reproduce.
Is my reading data shared with anyone?
No. Your questions and readings are private. AI interpretations are processed
through our backend, but they are not stored beyond the request. Full details are
in our Privacy Policy.